Y.P Food Trading Refund Policy
At Y.P Food Trading, we strive to ensure your satisfaction with every purchase. This Refund Policy outlines our procedures for handling refunds in various situations.
- Returns and Exchanges:
We accept returns and exchanges within 14 (Fourteen) days of the purchase date, provided that the item is unused, in its original packaging, and accompanied by proof of purchase. To initiate a return or exchange, please contact our customer service team at [email protected] or +6018 343 1309.
- Refund Eligibility:
Refunds may be issued in the following circumstances:
– Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately to arrange for a replacement or refund.
– Incorrect Orders: If you receive an incorrect order due to our error, we will arrange for the correct items to be sent to you or provide a refund.
– Unavailability of Products: In the event that a product you ordered is unavailable, we will refund the purchase price of the item.
- Refund Process:
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 (Fourteen) days.
- Non-Refundable Items:
Certain items are not eligible for refunds, including:
– Perishable Goods: Due to the nature of food products, perishable goods are not eligible for refunds unless they are defective or damaged upon receipt.
– Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
- Shipping Costs:
Shipping costs are non-refundable, except in cases where the return is due to our error or the product is defective or damaged.
- Cancellation Policy:
Orders may be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled, but it may be eligible for a return or exchange as outlined in this policy.
- Contact Us:
If you have any questions or concerns about our refund policy, please contact us at [email protected] or +6018 343 1309.
By making a purchase from Y.P Food Trading, you agree to abide by the terms of this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.
